|
|
 |
 Shipping
Policy |
|
At Online Car Stereo we are committed to getting your order safely to your
doorstep as fast as possible and at minimum cost. Calculating out shipping
rates is simple: for all 48 Contiguous United States orders over $99, UPS
Ground shipping is free! For all other shipping methods and destinations please
visit our shipping
information page.
Depending on the item(s) you purchase on OnlineCarstereo.com and the location
to which the items will be delivered, different shipping methods will be
available. Each shipping method has its own restrictions and charges that will
be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s).
Shipping costs are dependent on the items in your order and the shipping method
you select. Your total shipping charges will automatically compute during
checkout prior to the completion of your order.
You will be provided with the total shipping cost for your order during
Checkout.
Generally, you will have the option of upgrading your shipping method for
faster delivery (such as Three Day Ground, Second Day Air or Next Day Air
service). If you choose to upgrade your shipping method, your order must be
received and clear credit authorization by 12:00 p.m. (noon) PST or your order
may not be processed until the following business day. Business days are
Monday-Friday, excluding federal holidays within the United States.
Please note:
-
All orders require 1-2 business days of processing time prior to shipping.
-
Onlinecarstereo.com does not process orders during the weekend.
-
Onlinecarstereo.com does not guarantee same day shipping.
-
Shipping rates may increase for items that are considered by the carrier as
oversized, overweight, or require special handling of any kind.
Please check our shipping
information page for more detailed information.
Return Shipping
The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges,
warranties, and DOA products is the sole responsibility of the customer. This
cost can be equated to the cost of driving back to any local retail store to
complete a return. OnlineCarStereo.com is not responsible for any shipping
costs associated with these returns.
|
|
 Payment
Policy |
|
We gladly accept VISA, MasterCard,
Discover or American Express,
Paypal with verifiable address,
Checks, Money
Orders, Google
Checkout,
International Checkout and
WU Pay. Some credit card orders must be shipped to the cardholder's
address. We also accept checks, cashier's checks or money orders made payable
to OnlineCarStereo.com. Personal checks must clear prior to shipping. Please,
do not send cash.
For Paypal payments we require that the Paypal address be confirmed with
Paypal.
Unlike most other electronics online retailers, we do not charge your credit
card until your order ships!
Important:
For your protection, we sometimes need to verify information retained by the
bank that issued your credit card. Validating this information could delay your
order up to 2 business days. If you are shipping to an alternate address,
please call the bank that issued the card and list that address on their
records. This can help expedite the verification process on your order. We
appreciate your order and value your business. Thanks for your understanding.
We apologize but we cannot accept credit card payments issued by foreign banks.
|
|
 Return
Policy |
|
|
All products sold by OnlineCarStereo.com are brand new, first quality (never
seconds or "knock-offs"), brand name merchandise. We do offer factory
reconditioned items, the condition of those items are marked as "factory
reconditioned" on their product page and they all offer a limited 90 day
warranty.
No returns will be accepted without prior authorization. To request a Return
Authorization Number please call customer service at 888-615-5663 or send an
email to customerservice@onlinecarstereo.com.
The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges,
warranties, and DOA products is the sole responsibility of the customer and any
charges, taxes, duties, or fees associated with the return shipment will not be
reimbursed. The cost of return shipping can be equated to the cost of driving
back to any local retail store to complete a return.
|
|
Standard Return Policy
for Refunds and Exchanges
Products can be returned for refund, exchange, or merchandise (store) credit
within 14 days from the original ship date. All items being returned must be
shipped freight prepaid and double-boxed with the Return Authorization number
displayed on the exterior of the shipping box.
Merchandise must be new, unopened, uninstalled, and in good condition (with no
rips or writing on the original manufacturer's packaging and documentation)
with all originally included accessories to be eligible for a refund or
exchange.
Associated Fees
All returns for refunds are subject to a restocking fee of 15%. Shipping
charges are non-refundable. This includes shipping charges that were originally
waved due to a promotion and the shipping cost incurred on return shipping to
OnlineCarStereo.com.
Fee Exceptions
Customers are not liable for shipping charges if the incorrect item was shipped
or if an item has been damaged/lost in transit by the carrier. Refunds for lost
or damaged packages will be issued after a claim has been filed, and approved
by the carrier and OnlineCarStereo.com has received final confirmation of
payment.
Refund Eligibility
Merchandise must be new, unopened, uninstalled, and in good condition (no rips
or writing on the original manufacturer's packaging and documentation) with all
originally included accessories to be eligible for a refund or exchange.
Refunds will be issued at the price paid on original invoice (less any
restocking fee and shipping charges). If no invoice/receipt is included with
the return, OnlineCarStereo.com will issue credit at the current selling price
or the price at the time of sale, whichever is lower.
Limitations on Refunds
If a returned item is accepted for refund, due to being DoA or other
pre-approved exceptions, but did not accompany all it's original parts,
accessories or documentation (i.e. remote controls, wire harnesses, warranty
cards, manuals etc.), it will be subjected to a charge for the replacement of
these missing items. Items returned physically or cosmetically damaged or
abused will not be accepted for credit or exchange.
|
|
 Warranty Policy |
|
All products sold by OnlineCarStereo.com are warranted by the manufacturer or
OnlineCarStereo.com. The warranty description at the end of the product
features on each product page will define the type of warranty offered.
Manufacturer Warranty Policy
Products for which OnlineCarStereo.com is an authorized dealer are sold with a
manufacturer's warranty (usually 1 year) as described by the manufacturer's
warranty card included with all new products. If these items are found to be
defective, they may be returned to OnlineCarstereo.com for replacement within
30 days from the original date of purchase with proper return authorization
provided by an OnlineCarStereo.com representative. After the 30 day time
period, products must be returned to their original manufacturer for the
remainder of the manufacturer's warranty period. Warranty details for each
product are included on the warranty card provided by their respective
manufacturers.
The warranty description at the end of the product features on each product
page will define the type of warranty offered.
This warranty is voided if specific serial numbers, product stickers, or
manufacturer seals have been removed, broken, altered or tampered with.
OnlineCarStereo Warranty Policy
OnlineCarStereo.com will honor a one year limited warranty on "Brand New" products which are not under manufacturer warranty. These items
must be returned to OnlineCarStereo.com, not their original manufacturer. All
warranty claims must be made through OnlineCarStereo.com customer service by
e-mail customerservice@onlinecarstereo.com
or by phone 888-615-5663.
The warranty description at the end of the product features on each product
page will define the type of warranty offered.
The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges,
warranties, and DOA products is the sole responsibility of the customer and any
charges, taxes, duties, or fees associated with the return shipment will not be
reimbursed. This cost can be equated to the cost of driving back to any local
retail store to complete a return.
Depending on the manufacturer, the defect, and product availability; returns
may be repaired, replaced, or a store credit may be issued to the customer's
account.
-
If defective product is repaired, it will be returned in the same cosmetic
condition in which it was received.
-
If a store credit must be issued; charges for missing parts or damaged
packaging will be deducted from amount credited.
-
Replacements are available for a limited number of manufacturers and are
provided at the discretion of Onlinecarstereo.com.
What's not covered:
-
Misuse, abuse, defacement, physical damage of any kind, and improper
installation / operation.
-
Video and multimedia equipment with damaged or cracked screens.
-
Subwoofers and speakers are not warranted against being blown, burned or
abused.
Onlinecarstereo.com defines speaker/subwoofer abuse as, but not limited to,
burnt voice coils (blackened, no continuity, melted adhesives, coil separated
from the former, etc.) punctured or damaged surrounds, broken speaker
terminals, bent, chipped or broken frames, ripped spiders or damaged back
plates.
Submitting items for warranty in any of the above conditions will result in
refusal of any associated warranty requests and return shipping will be charged
to have item returned at customer's expense.
Onlinecarstereo.com shall not be held liable for incidental loss of use,
installation or removal and re-installation charges associated with defective
or returned product. Products that have been improperly installed may not be
covered by this or any other warranty.
Products damaged due to improper or inadequate packaging when returned are not
granted warranty coverage.
Limited 90 Day Refurbished and Open Box Warranty Policy
OnlineCarStereo.com will honor a 90-Day limited warranty on products labeled as
"Refurbished", "Factory Reconditioned", or "Open Box". These products must be
returned to OnlineCarStereo.com and not their original manufacturer. All
warranty claims must be made through OnlineCarStereo.com customer service by
e-mail customerservice@onlinecarstereo.com
or by phone 888-615-5663.
|
|
Speakers and Subwoofers
Warranty Policy
Speakers and subwoofers that have been installed by a certified professional
and have been found to be defective can be returned within 30 days of the
original ship date for warranty replacement.
Additional shipping costs may apply and the assessment of such costs is at the
sole discretion of OnlineCarStereo.com.
Speakers and subwoofers that have been abused or misused are ineligible for
warranty replacement. Abuse and misuse as defined by OnlineCarStereo.com
includes but is not limited to:
-
Blown Woofers
-
Burnt or blackened voice coils
-
Melted adhesives
-
Coils lacking continuity or separated from the former
-
Punctured or damaged surrounds
-
Bent, chipped or broken frames
-
Worn or Broken terminals
-
Frayed or disconnected wires
-
Ripped spiders
-
Damaged back plates.
-
Speakers and subwoofers that have been abused or misused and are considered out
of warranty will be returned at the buyer's expense.
|
|
|
Dead on Arrival (DoA)
Claims
Claims must be submitted within 7 days to be eligible for a replacement or
refund
Professional installation receipt documentation is required for all dead on
arrival claims.
Some manufacturer's have no replacement warranty and can only be sent for
repair.
|
|
Return Shipping
The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges,
warranties, and DOA products is the sole responsibility of the customer. This
cost can be equated to the cost of driving back to any local retail store to
complete a return. OnlineCarStereo.com is not responsible for any shipping
costs associated with these returns.
Customers are not liable for shipping charges if the incorrect item was shipped
or if an item has been damaged/lost in transit by the carrier. Refunds for lost
or damaged packages will be issued after a claim has been filed, and approved
by the carrier and OnlineCarStereo.com has received final confirmation of
payment.
|
|
Manufacturer
Relationship
You can tell if OnlineCarStereo.com is an Authorized Dealer for any product by
looking for the green "Authorized Internet Retailer" label above the price on a
product page.
|
|
 Terms & Conditions |
|
The following terms of use apply only to the use of and purchases from
Onlinecarstereo.com at www.onlinecarstereo.com. The terms "you", "your" and
"yours" refer to the user/customer utilizing our website to purchase services
or merchandise ("Product") or to browse our website. The terms "we", "us" and
"our" refer to Onlinecarstereo.com.
Disclaimer of warranty for Onlinecarstereo.com website
We provide our website and its contents on an "AS IS" basis and make no
warranty or representation regarding any Product, either express or implied,
including the warranties of merchantability, fitness for a particular purpose,
and non-infringement, which are hereby expressly disclaimed, unless otherwise
stated herein.
Errors on our website
Despite our efforts to ensure that the information on our website is accurate,
complete and current, there may be instances when information about a Product
contains inaccurate or incomplete data, including data about the Product's
price or availability. We make no warranty or guarantee that the information on
our website is error-free, complete, or current. We reserve the right to
correct errors and/or update the content on our website at any time without
notice. We also reserve the right to refuse or cancel any order containing any
error or inaccuracy, including after the order has been submitted, whether or
not the order has been confirmed and your credit card charged. If your order is
canceled after your payment has been processed, we will issue a full refund to
the original pay type.
Limitations and exclusions
We reserve the right to change Product pricing, terms, specifications and
warranties without notice. In addition, we may revise these terms of use at any
time by updating the website. Online sales are intended for, and limited to,
personal use and domestic sales only. We reserve the right to limit the number
of Products sold, including the right to prohibit sales to re-sellers. Prices
do not include shipping, tax or insurance. We disclaim all responsibility for
the accuracy of any map or direction presented on our website.
Damages
In no event shall Onlinecarstereo.com, their respective officers, directors,
employees, representatives or agents be liable for special, incidental,
consequential, punitive, indirect, or other special damages, including but not
limited to, loss of data, use, or profits, however caused, whether for breach
of contract, negligence, or otherwise, and whether or not we have been advised
of the possibility of any such damages.
Order cancellations
We are unable to refund any online purchase from the time your order is placed
(when you click the Submit Order button) until your Product is received by you
and returned to us. If you are not completely satisfied with your purchase
after receiving your Product, please review our return policy to determine your
preferred method of return. To cancel your order, please call our customer
service department at 1-888-615-5663.
We will NOT cancel orders via email requests.
Trademarks
All product names and company logos mentioned herein are the trademarks of
their respective owners.
Copyright notice
All content on this site is the property of Onlinecarstereo.com or its content
suppliers and protected by U.S. and international copyright laws. Users of this
site may use the content and software on this site as a shopping resource. Any
other use, including the reproduction, modification, distribution,
transmission, republication, display or performance, of the content on this
site is strictly prohibited.
Changes
Models, features, pricing, terms and conditions of sale are subject to change
without notice.
|
|
 Privacy
Policy |
|
|
We realize that customers are concerned about how the information they provide
online will be used. We are committed to protecting your privacy and will use
the information we collect about you to process your order and provide a more
personalized shopping experience. Please read our
Privacy Policy for more details.
|
|
got
a question? need to reach us? give us a call 1.888.615.5663
