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Welcome to OnlineCarStereo.com
Home » Help Desk » Our Policies
Shipping Policy Payment Policy Return Policy
Warranty Policy Terms & Conditions Privacy Policy
Shipping Policy  Shipping Policy
At Online Car Stereo we are committed to getting your order safely to your doorstep as fast as possible and at minimum cost. Calculating out shipping rates is simple: for all 48 Contiguous United States orders over $99, UPS Ground shipping is free! For all other shipping methods and destinations please visit our shipping information page.

Depending on the item(s) you purchase on OnlineCarstereo.com and the location to which the items will be delivered, different shipping methods will be available. Each shipping method has its own restrictions and charges that will be applied to your order.

At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.

You will be provided with the total shipping cost for your order during Checkout.

Generally, you will have the option of upgrading your shipping method for faster delivery (such as Three Day Ground, Second Day Air or Next Day Air service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) PST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

Please note:
  • All orders require 1-2 business days of processing time prior to shipping.
  • Onlinecarstereo.com does not process orders during the weekend.
  • Onlinecarstereo.com does not guarantee same day shipping.
  • Shipping rates may increase for items that are considered by the carrier as oversized, overweight, or require special handling of any kind.
Please check our shipping information page for more detailed information.

Return Shipping

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer. This cost can be equated to the cost of driving back to any local retail store to complete a return. OnlineCarStereo.com is not responsible for any shipping costs associated with these returns.

Payment Policy  Payment Policy
We gladly accept VISA, MasterCard, Discover or American Express, Paypal with verifiable address, Checks, Money Orders and International Checkout . Some credit card orders must be shipped to the cardholder's address. We also accept checks, cashier's checks or money orders made payable to OnlineCarStereo.com. Personal checks must clear prior to shipping. Please, do not send cash.
For Paypal payments we require that the Paypal address be confirmed with Paypal.
Unlike most other electronics online retailers, we do not charge your credit card until your order ships!

Important:
For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call the bank that issued the card and list that address on their records. This can help expedite the verification process on your order. We appreciate your order and value your business. Thanks for your understanding.
We apologize but we cannot accept credit card payments issued by foreign banks.
Return Policy  Return Policy

All products sold by OnlineCarStereo.com are brand new, first quality (never seconds or "knock-offs"), brand name merchandise. We do offer factory reconditioned items, the condition of those items are marked as "factory reconditioned" on their product page and they all offer a limited 90 day warranty.

No returns will be accepted without prior authorization. To request a Return Authorization Number please call customer service at 888-615-5663 or send an email to customerservice@onlinecarstereo.com.

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. The cost of return shipping can be equated to the cost of driving back to any local retail store to complete a return.


Standard Return Policy for Refunds and Exchanges

Products can be returned for refund, exchange, or merchandise (store) credit within 14 days from the original ship date. All items being returned must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior of the shipping box.

Merchandise must be new, unopened, uninstalled, and in good condition (with no rips or writing on the original manufacturer's packaging and documentation) with all originally included accessories to be eligible for a refund or exchange.

Associated Fees
All returns for refunds are subject to a restocking fee of 15%. Shipping charges are non-refundable. This includes shipping charges that were originally waved due to a promotion and the shipping cost incurred on return shipping to OnlineCarStereo.com.

Fee Exceptions
Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and OnlineCarStereo.com has received final confirmation of payment.

Refund Eligibility
Merchandise must be new, unopened, uninstalled, and in good condition (no rips or writing on the original manufacturer's packaging and documentation) with all originally included accessories to be eligible for a refund or exchange.
Refunds will be issued at the price paid on original invoice (less any restocking fee and shipping charges). If no invoice/receipt is included with the return, OnlineCarStereo.com will issue credit at the current selling price or the price at the time of sale, whichever is lower.

Limitations on Refunds
If a returned item is accepted for refund, due to being DoA or other pre-approved exceptions, but did not accompany all it's original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.), it will be subjected to a charge for the replacement of these missing items. Items returned physically or cosmetically damaged or abused will not be accepted for credit or exchange.

Warranty Policy  Warranty Policy
All products sold by OnlineCarStereo.com are warranted by the manufacturer or OnlineCarStereo.com. The warranty description at the end of the product features on each product page will define the type of warranty offered.

Manufacturer Warranty Policy
Products for which OnlineCarStereo.com is an authorized dealer are sold with a manufacturer's warranty (usually 1 year) as described by the manufacturer's warranty card included with all new products. If these items are found to be defective, they may be returned to OnlineCarstereo.com for replacement within 30 days from the original date of purchase with proper return authorization provided by an OnlineCarStereo.com representative. After the 30 day time period, products must be returned to their original manufacturer for the remainder of the manufacturer's warranty period. Warranty details for each product are included on the warranty card provided by their respective manufacturers.

The warranty description at the end of the product features on each product page will define the type of warranty offered.

This warranty is voided if specific serial numbers, product stickers, or manufacturer seals have been removed, broken, altered or tampered with.

OnlineCarStereo Warranty Policy
OnlineCarStereo.com will honor a one year limited warranty on "Brand New" products which are not under manufacturer warranty. These items must be returned to OnlineCarStereo.com, not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail customerservice@onlinecarstereo.com or by phone 888-615-5663.

The warranty description at the end of the product features on each product page will define the type of warranty offered.

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. This cost can be equated to the cost of driving back to any local retail store to complete a return.

Depending on the manufacturer, the defect, and product availability; returns may be repaired, replaced, or a store credit may be issued to the customer's account.

  • If defective product is repaired, it will be returned in the same cosmetic condition in which it was received.
  • If a store credit must be issued; charges for missing parts or damaged packaging will be deducted from amount credited.
  • Replacements are available for a limited number of manufacturers and are provided at the discretion of Onlinecarstereo.com.

What's not covered:

  • Misuse, abuse, defacement, physical damage of any kind, and improper installation / operation.
  • Video and multimedia equipment with damaged or cracked screens.
  • Subwoofers and speakers are not warranted against being blown, burned or abused.

Onlinecarstereo.com defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.

Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer's expense.

Onlinecarstereo.com shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty.

Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage.

Limited 90 Day Refurbished and Open Box Warranty Policy
OnlineCarStereo.com will honor a 90-Day limited warranty on products labeled as "Refurbished", "Factory Reconditioned", or "Open Box". These products must be returned to OnlineCarStereo.com and not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail customerservice@onlinecarstereo.com or by phone 888-615-5663.


Speakers and Subwoofers Warranty Policy

Speakers and subwoofers that have been installed by a certified professional and have been found to be defective can be returned within 30 days of the original ship date for warranty replacement.

Additional shipping costs may apply and the assessment of such costs is at the sole discretion of OnlineCarStereo.com.

Speakers and subwoofers that have been abused or misused are ineligible for warranty replacement. Abuse and misuse as defined by OnlineCarStereo.com includes but is not limited to:

  • Blown Woofers
  • Burnt or blackened voice coils
  • Melted adhesives
  • Coils lacking continuity or separated from the former
  • Punctured or damaged surrounds
  • Bent, chipped or broken frames
  • Worn or Broken terminals
  • Frayed or disconnected wires
  • Ripped spiders
  • Damaged back plates.
  • Speakers and subwoofers that have been abused or misused and are considered out of warranty will be returned at the buyer's expense.
Dead on Arrival (DoA) Claims

Claims must be submitted within 7 days to be eligible for a replacement or refund
Professional installation receipt documentation is required for all dead on arrival claims.
Some manufacturer's have no replacement warranty and can only be sent for repair.


Return Shipping

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer. This cost can be equated to the cost of driving back to any local retail store to complete a return. OnlineCarStereo.com is not responsible for any shipping costs associated with these returns.

Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and OnlineCarStereo.com has received final confirmation of payment.


Manufacturer Relationship

You can tell if OnlineCarStereo.com is an Authorized Dealer for any product by looking for the green "Authorized Internet Retailer" label above the price on a product page.

Terms & Conditions  Terms & Conditions
The following terms of use apply only to the use of and purchases from Onlinecarstereo.com at www.onlinecarstereo.com. The terms "you", "your" and "yours" refer to the user/customer utilizing our website to purchase services or merchandise ("Product") or to browse our website. The terms "we", "us" and "our" refer to Onlinecarstereo.com.

Disclaimer of warranty for Onlinecarstereo.com website

We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.

Errors on our website

Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.

Limitations and exclusions

We reserve the right to change Product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. We disclaim all responsibility for the accuracy of any map or direction presented on our website.

Damages

In no event shall Onlinecarstereo.com, their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.

Order cancellations

We are unable to refund any online purchase from the time your order is placed (when you click the Submit Order button) until your Product is received by you and returned to us. If you are not completely satisfied with your purchase after receiving your Product, please review our return policy to determine your preferred method of return. To cancel your order, please call our customer service department at 1-888-615-5663.
We will NOT cancel orders via email requests.

Trademarks

All product names and company logos mentioned herein are the trademarks of their respective owners.

Copyright notice

All content on this site is the property of Onlinecarstereo.com or its content suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.

Changes

Models, features, pricing, terms and conditions of sale are subject to change without notice.
Privacy Policy  Privacy Policy
We realize that customers are concerned about how the information they provide online will be used. We are committed to protecting your privacy and will use the information we collect about you to process your order and provide a more personalized shopping experience. Please read our Privacy Policy for more details.