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Returns

All products sold by OnlineCarStereo.com are brand new, first quality (never seconds or "knock-offs"), brand name merchandise. We do offer factory reconditioned items, the condition of those items are marked as "factory reconditioned" on their product page and they all offer a limited 90 day warranty.

No returns will be accepted without prior authorization. To request a Return Authorization Number please call customer service at 888-615-5663 or send an email to customerservice@onlinecarstereo.com.

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. The cost of return shipping can be equated to the cost of driving back to any local retail store to complete a return.


Standard Return Policy for Refunds and Exchanges

Products can be returned for refund, exchange, or merchandise (store) credit within 14 days from the original ship date. All items being returned must be shipped freight prepaid and double-boxed with the Return Authorization number displayed on the exterior of the shipping box.

Merchandise must be new, unopened, uninstalled, and in good condition (with no rips or writing on the original manufacturer's packaging and documentation) with all originally included accessories to be eligible for a refund or exchange.

Associated Fees
All returns for refunds are subject to a restocking fee of 15%. Shipping charges are non-refundable. This includes shipping charges that were originally waved due to a promotion and the shipping cost incurred on return shipping to OnlineCarStereo.com.

Fee Exceptions
Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and OnlineCarStereo.com has received final confirmation of payment.

Refund Eligibility
Merchandise must be new, unopened, uninstalled, and in good condition (no rips or writing on the original manufacturer's packaging and documentation) with all originally included accessories to be eligible for a refund or exchange.
Refunds will be issued at the price paid on original invoice (less any restocking fee and shipping charges). If no invoice/receipt is included with the return, OnlineCarStereo.com will issue credit at the current selling price or the price at the time of sale, whichever is lower.

Limitations on Refunds
If a returned item is accepted for refund, due to being DoA or other pre-approved exceptions, but did not accompany all it's original parts, accessories or documentation (i.e. remote controls, wire harnesses, warranty cards, manuals etc.), it will be subjected to a charge for the replacement of these missing items. Items returned physically or cosmetically damaged or abused will not be accepted for credit or exchange.



Warranty

All products sold by OnlineCarStereo.com are warranted by the manufacturer or OnlineCarStereo.com. The warranty description at the end of the product features on each product page will define the type of warranty offered.

Manufacturer Warranty Policy
Products for which OnlineCarStereo.com is an authorized dealer are sold with a manufacturer's warranty (usually 1 year) as described by the manufacturer's warranty card included with all new products. If these items are found to be defective, they may be returned to OnlineCarstereo.com for replacement within 30 days from the original date of purchase with proper return authorization provided by an OnlineCarStereo.com representative. After the 30 day time period, products must be returned to their original manufacturer for the remainder of the manufacturer's warranty period. Warranty details for each product are included on the warranty card provided by their respective manufacturers.

The warranty description at the end of the product features on each product page will define the type of warranty offered.

This warranty is voided if specific serial numbers, product stickers, or manufacturer seals have been removed, broken, altered or tampered with.

OnlineCarStereo Warranty Policy
OnlineCarStereo.com will honor a one year limited warranty on "Brand New" products which are not under manufacturer warranty. These items must be returned to OnlineCarStereo.com, not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail customerservice@onlinecarstereo.com or by phone 888-615-5663.

The warranty description at the end of the product features on each product page will define the type of warranty offered.

The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer and any charges, taxes, duties, or fees associated with the return shipment will not be reimbursed. This cost can be equated to the cost of driving back to any local retail store to complete a return.

Depending on the manufacturer, the defect, and product availability; returns may be repaired, replaced, or a store credit may be issued to the customer's account.

  • If defective product is repaired, it will be returned in the same cosmetic condition in which it was received.
  • If a store credit must be issued; charges for missing parts or damaged packaging will be deducted from amount credited.
  • Replacements are available for a limited number of manufacturers and are provided at the discretion of Onlinecarstereo.com.

What's not covered:

  • Misuse, abuse, defacement, physical damage of any kind, and improper installation / operation.
  • Video and multimedia equipment with damaged or cracked screens.
  • Subwoofers and speakers are not warranted against being blown, burned or abused.

Onlinecarstereo.com defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.

Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer's expense.

Onlinecarstereo.com shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty.

Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage.

Limited 90 Day Refurbished and Open Box Warranty Policy
OnlineCarStereo.com will honor a 90-Day limited warranty on products labeled as "Refurbished", "Factory Reconditioned", or "Open Box". These products must be returned to OnlineCarStereo.com and not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail customerservice@onlinecarstereo.com or by phone 888-615-5663.