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| Welcome to OnlineCarStereo.Com |
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| Help Desk » Your Order |
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 Emails About Your Order |
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After you place your order, you will receive e-mails about
your order.
Below are examples of e-mails you might receive:
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Your order has been received.
This e-mail confirms that we have received your order. It includes your order
number. Keep this e-mail for your records.
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Advance Sales Notice.
This e-mail informs you that an item from your order is not available for
immediate shipment and will ship when it is available. Your credit card is
charged when the item is shipped.
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Your order has shipped.
This e-mail confirms that your order or part of your order has shipped. You may
receive multiple e-mails depending on the items you selected. The arrival time
of your order depends on the shipping method selected and your shipping
location.
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Important notice about your order.
There are a few reasons why you would receive this e-mail, including:
difficulty in processing your order, inability to ship to the address provided,
duplicate order, cancellation of order. Should you receive a notice like this,
please call a Customer Service Specialist immediately at 1.888.615.5663 so the
problem can be addressed.
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| Order Status |
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| Check the status of your most recent orders by visiting
My Account.
This is the easiest and fastest way to get the most current
information regarding your www.OnlineCarStereo.Com orders. You will be prompted
to log in with your e-mail address and password. An order summary page will
provide you with detailed information about your current order or past orders.
After your order is shipped, your tracking number, if available, will be
displayed. You can click on the tracking number to view the delivery status of
your order. A shipping company may not have the ability to track a number for
up to 24 business hours.
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| Delivery Of Your Items |
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| Delivery of your items can take anywhere from three to
eight full business days, depending on your location and the shipping method
you select at Checkout. Most orders begin the order process as soon as your
online purchase is completed. Your item will be shipped once the item is
located in stock, your payment is approved, and the receiving address is
verified. You will not be charged for any item until it is shipped to you.
Business days are Monday-Friday, excluding federal holidays within the United
States.
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| Cancellations |
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We will not charge any amount to your credit card until the item actually ships.
You can cancel an order at any time prior to shipment, at no cost to you.
To cancel your order please call our customer service department at 1.888.615.5663.
We will NOT cancel orders via email requests.
Occasionally, orders or parts of an order are cancelled by
our system for various reasons. Some reasons are:
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Item(s) not available.
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Difficulty in processing your payment information.
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Cannot ship to address provided.
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Duplicate order was placed.
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Cancelled due to a customer request.
IMPORTANT:
We can only cancel orders that have not been shipped yet.
To cancel your order please call customer service at 1.888.615.5663
We will not cancel orders via email requests.
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got a question? need to reach us? give us a call 1.888.615.5663
