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 Damaged or Defective Items |
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If you receive a damaged or defective item, contact a Customer Service
Specialist within 7 days of delivery at 888-615-5663. Please supply the
Specialist with your order number, item number and tracking number from your
original confirmation e-mail. The Specialist will also need your e-mail address
and phone number. www.OnlineCarStereo.Com will make every reasonable effort to
replace the item in a timely manner. We cover shipping charges if there was
damage to the item due to shipping.
If there is extensive damage to the carton, refuse the order and contact a
Customer Service Specialist immediately at 888-615-5663. Please have your
order number available when you contact the Customer Service Specialist.
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| Credits |
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You can expect a refund in the same form of payment originally used for
purchase within 30 days of our receiving your returned product. You will be
refunded the shipping cost if the return is a result of a manufacturer error or
a shipping error on our part. Please read our Returns and Exchange policies for
further details.
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| Returns |
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No returns will be accepted without prior authorization.
To request a Return Authorization Number for any warranty product please call us at 888-615-5663,
310-360-8828, or you can fax us at 323-446-7394. In the first 14 days returns can be for replacement,
refund, or merchandise credit. Shipping charges are not refundable. All items must be shipped freight prepaid and
double-boxed with the Return Authorization number displayed on the exterior. All warranty items
will be returned freight prepaid. A copy of the OnlineCarStereo.com invoice must be included
with all returns for credit and will be subject to a restocking fee of 15%, minus shipping and handling.
Merchandise must be in "new" or "like-new" condition. Returns will be credited at the price paid
on the invoice (less any restocking fee). If no invoice/receipt is included with the return,
Online Car Stereo will issue credit at the current selling price or the price at the time of sale,
whichever is lower. All items must be returned complete and with all original parts/documentation.
Any missing parts or damaged packaging will be deducted from amount credited. Items returned
with missing accessories (i.e. remote controls, wire harnesses, etc.) are subject to a charge
for the replacement of these missing items. Items returned physically or cosmetically abused will
not be accepted for credit. If defective, product will be repaired and returned in the same
cosmetic condition in which it was received by us.
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| Abuse and/or Installation Error |
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OnlineCarStereo.com defines abuse as, but not limited to, burnt voice coils
(blackened, no continuity, melted adhesives, coil separated from the former, etc.)
punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames,
ripped spiders or damaged back plates. Speakers submitted with any of the above will be
considered out of warranty. Online Car Stereo shall not be held liable for incidental
loss of use, installation or removal and reinstallation charges associated with defective or
returned product. Products that have been improperly installed may not be covered by this or
any other warranty. We highly recommend having all car stereo equipment professionally installed.
All returns, exchanges and refunds are processed immediately upon receipt. Please allow 2 weeks
from the time you return your item for your refund or exchange to arrive. If paid by credit card,
please allow 2 billing cycles for your credit to appear on your statement.
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got a question? need to reach us? give us a call 1.888.615.5663
