Founded in 1999, the Onlinecarstereo.com team has worked to put together one of the largest selections of car audio/stereo and accessories in the country. Acquired by PCH Custom Audio Inc in 2015, the company has even made it more competitive and customer driven. It has diversified to even more products that customers need at an affordable price.
Since its inception, Onlinecarstereo has sold to millions of customers worldwide. We will continue to do so with our over 2000 products stocked daily. We understand that pricing is a huge concern to all and have pledged to take the responsibility of pricing our products competitively.
Service is, and will continue to be, the key to Onlinecarstereo.com success. Our dedication and support will always make Onlinecarstereo.com your only online store for car audio/stereo and accessories.
Our mission statement is, “To provide people products at the highest quality with the best price that will enhance their driving experience and beyond”. Which means that you will enjoy our products not only through driving, but also extending to everyday life.
Onlinecarstereo.com will continue to evolve to offer high quality products that you need. This is also true for our quality of service. We make sure our team is working in the best environment possible to provide you excellent service every time.
If you are a registered reseller, you can become one of our wholesale customers. Just email us at [email protected] along with your Business Registration and Resale Certificate and we will review and add you to our wholesale customer list. Here you can take advantage of our affordable prices and make profit through your business.
We accept Visa, MasterCard, Discover or American Express, Paypal with confirmed address only.
For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call your credit card company and request to include your preferred shipping address in their file as part of the verified addresses for your card. After you provide us with the telephone for your credit card company, one of our Customer Care Representatives will then verify the shipping address with the credit card company. This can help expedite the verification process on your order. This extra step is also to protect our customers from online fraud. In addition, we cannot accept credit card payments issued by foreign banks. Listed below are other options for us to fulfill orders with alternate shipping address:
For our US customers, financing options are also available thru Progressive Leasing company Click here to apply! or use Affirm (Apply upon checkout).
Occasionally, orders or parts of an order are cancelled by our system for various reasons.
Special order items usually take from 10 to 30 business days to ship from Online Car Stereo warehouse.
The majority of our listed products are in-stock and ready to ship. In fact, over 90% of all orders are shipped the SAME DAY the order was placed when it is available in the warehouse. A few of our listed items are special order or built-to order such as subwoofer enclosures that require additional processing and shipping time. Please take note that orders are not processed during the weekend or federal Holidays. If you have any questions or concerns regarding availability and shipping time, please contact us at [email protected] .
Note: Business days are Monday-Friday, excluding federal holidays within the United States.
Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. PST or your order may not be processed until the following business day (Monday to Friday).
Please be informed that we ship and pay for your packages as you requested but we do not guarantee the delivery dates. All paid expedited shipping services are NON-REFUNDABLE regardless of delivery dates.
*Rate depends on product weightThere is no problem shipping to a different address other than the billing; however this will delay processing time due to verification procedure. This extra processing time is to protect our customers from online fraud. Please check the Payment & Cancellation Policy section for details.
UPS packages that have left the warehouse can be rerouted ONLY to a UPS HUB for pickup with a valid ID. The customer needs to pay a $25 intercept fee before rerouting is initiated.
Online Car Stereo immediately sends out your order tracking number once your order is processed. It is recommended that you monitor and check your email to check the status of your package at UPS, USPS or Fedex. Once you know the delivery date of your package, it is best to anticipate its arrival to avoid mail theft. If you will not be home to receive the package/s we recommend for you to have someone receive it for you; or request Online Car Stereo to process the package to be held at a UPS or USPS hub station for pick-up (Fees apply).
If your tracking information shows that your package was delivered but you cannot find it, please do the following within 36 hours of expected, stated delivery:
We always strive for customer satisfaction when you buy from Online Car Stereo. If you are not satisfied with your purchase, you can return and request for refund for items that are COMPLETE, BRAND NEW AND UNOPENED within 60 days. Subject to inspection and exclusions apply.
If you opted for option “b”, you will receive a UPS or USPS return shipping label along thru email. Remove or mark out the original labels, then securely tape the new return shipping label to the package.
Please allow 24 to 72 hours, after order has been checked in and inspected for the issuance of refunds and returned merchandise are inspected by our technicians.
Brand new, unopened, complete in original packaging, factory sealed will qualify for a full refund without restocking fee minus shipping charges.
Brand new, opened box, not installed, not used, opened original packaging, will be subject to a minimum of a 10% restocking fee plus shipping charges.
Used, installed products will be subject to restocking fee depending on the condition, plus shipping charges will be deducted.
Items like subwoofer boxes; large subwoofers may require special freight shipping, and cost more to return. An Online Car Stereo representative will be able to help you in determining the exact shipping cost of freight items when setting up the return. This is also applicable to orders coming from Hawaii.
*We do not accept any return requests for Rims and Tires (please check fitment before purchasing), JL Stealthboxes, other customized products, fulfilled financed orders (Acima and Progressive) and opened / used / installed merchandise.
We highly recommend you test the products before you install to ensure that items are in perfect working order. If you find that the item is defective, please immediately call our Customer Service Hotline at 310-526-8635 to request for an RMA. We will send you instructions on how to ship the item back to us. DOA returns are subject for inspection and only eligible for replacement. If the item is found to be not defective, it will be shipped back to you (fees apply).
Conditions that will lead to refused returns or a restocking fee will be charged include:
All products sold at Online Car Stereo are covered with a (1) one year warranty starting from the date of purchase. If your item stopped working, below are the steps to file a warranty claim.
ALL warranty claims are only eligible for replacement of the original item and subject for inspection. If there is no damage / defect on the item, it will be shipped back to the customer (fees apply). If the item is already sold out, not available or discontinued, a store credit will be issued less the return fees associated. Please also note that whatever you ship back to us are the only ones being replaced (i.e., box, cables, screws etc.).
Call 310-526-8635 and speak with our helpful and friendly Customer Service Representatives to initiate the process. Our CSR will provide you with your return authorization. You can also email us at [email protected] for any questions.
Returned items should be brand new and in the original packaging, complete with all the original accessories and manuals (NO EXCEPTIONS). Online Car Stereo overboxes most of the products to protect the products during shipping. Please use the original over-box and the manufacturer’s packaging to return your item.
You will receive a UPS,USPS or FEDEX Authorized Return Service shipping label along with a return authorization number. Remove or mark out the original labels, then securely tape the new Return shipping label to the package.
Take it to any official UPS or Fedex drop-off site or your nearest US Postal Office depending on which return label you received. To search for drop-off locations nearest you:
As our way of saying thanks to you, our valued customer, we proudly introduce our new Preferred Customer Program.
Designed to inspire, encourage and reward you, there's no other program like it! As a member you'll save time, money, and you'll enjoy services and benefits reserved exclusively for our Preferred Customers.
It's FREE, Simple, and Fast! Customers with a valid email address and a password are automatically enrolled in the program. If this is your first time buying from us, after your first order is shipped, you will start to enjoy all the benefits of a preferred customer. Take note of your email and password and make sure all your purchases are done in the same account and are linked together.
When you order from us we will fulfill your order on the same business day, providing the item(s) are in stock and your payment is cleared.
When you spend $1000 or more you earn a 5% discount on your entire next purchase. Continue to shop with us and get another 5% off on your entire order when you spend over $2500. Car stereo fans spend over $5000 and get 10% off on the entire order. Our system will automatically calculate your discount, no need to enter coupons and codes. We try to keep it simple and friendly for you. (Only orders that have been shipped will be counted toward your discounts. Please make sure that all your purchases are done on the same account to accumulate the total value and take advantage of the savings).
As a Preferred Customer you can look forward to ongoing incentives and services designed to encourage a mutually beneficial relationship.
OnlineCarStereo.com reserves the right to change or cancel the program at any time without notice.We use an industry special encryption protocol known as a 256-bit Extended Validation Secure Socket Layer (EV SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with www.OnlineCarStereo.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.OnlineCarStereo.com, you must notify your credit card provider in accordance with its reporting rules and procedures.
This statement discloses the privacy practices for the site Online Car Stereo.
The type of personal information we may gather among the different areas of Online Car Stereo includes the following: your name, contact name, billing address, shipping address, phone number, fax number, e-mail address, credit card information, comments and personal messages in our Feedback areas and personal correspondence such as e-mails or letters. We also automatically track certain information about you just in the course of using our site. This information includes the URL that you just came from and the URL you next go to next, the browser you are using and your IP address. This information is gathered for system administration. It is common practice for most websites to collect this information automatically.
As part of providing our services, Online Car Stereo uses cookies to store and sometimes track information about you. A 'cookie' is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. In order to use our store, you must have cookies enabled. Your information is also important for Online Car Stereo to analyze for internal purposes as it helps us to improve our site by tailoring it to meet your needs. More specifically, Online Car Stereo may use your information to analyze site usage, to help in developing our marketing and public relations, and to improve the site's content, commercial offerings, layout and usability.
We do not sell or rent any personally identifiable information about our users to any third party. For the purpose of advertising, visitor and user information is aggregated for reporting to advertisers and prospective partners. However, in these situations, we never disclose to these entities any information that could be used to personally identify you, such as your name, address, User ID, password, and credit card number. Online Car Stereo only discloses personal information in limited circumstances as outlined in the following sections: Disclaimer: Excepting the areas listed above, Online Car Stereo will only disclose your personal details if so required by law.
Online Car Stereo may use your e-mail address and, where applicable, your mailing address, to contact you regarding administrative notices from time to time.
We will use your information for a direct mailing, such as our forthcoming Newsletter, only if you expressly give us prior permission, which will be indicated to you. If you decide you no longer want to receive such mailings, you can remove yourself by sending an e-mail to the indicated address as provided.
Registered Users may change their information in the following instances: If you need to change your password for any reason, please go to Customer Service and view your account information. You will be provided with a link to retrieve your misplaced password. You can also update or change your registration information here.
In order to demonstrate our commitment to security of your personal information we strictly limit access to any information of a private or personal nature received in the company through use of passwords and Usernames. Your Registration Information is password-protected so that only you have access to this personal information. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. IP addresses are not linked to any personally identified information. Your credit card information is sent over our secure server using SSL Technology, industry-wide encryption software protocol.
This privacy policy only covers Online Car Stereo's use and disclosure of information that Online Car Stereo collects from you. We welcome your questions regarding this privacy statement. Please submit any comments or inquiries to Customer Service at [email protected] .
Products sold on this website may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Attention California residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. For more information regarding California Proposition 65, please visit www.p65warnings.ca.gov.
