Order Processing: Each order placed at Onlinecarstereo has to be processed through our warehouse. Please be advised processing time is between 1-3 business days. If it has been more than 4 business and you still have not received an email or tracking number please contact us. Please see below for more processing of orders:
Expedited shipping: At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Shipping to Alternate Address: Orders with different billing and shipping addresses may require longer processing times due to an additional verification procedure. For your protection, we sometimes need to verify information or alternative shipping address with the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call the bank that issued the card and list that address on their records. This extra processing time is to protect our customer’s from online fraud. We apologize but we cannot accept credit card payments issued by foreign banks
Change of address Fees etc… If the customer request to change the shipping address after the package leaves Onlinecarsterero warehouse, it is subject to an Address Intercept Fee by the shipping carrier. The amount of the fee depends on the shipping carrier and the destination of the package. Onlinecarsterereo will do try to work with the shipping carriers to make these changes so that your package arrives at the correct address.
We accept Visa, MasterCard, Discover or American Express, Paypal with confirmed address only.
IMPORTANT Risk Management Dept: For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call the bank that issued the card and list that address on their records. This can help expedite the verification process on your order. There is no problem shipping to a different address other than the billing. This extra processing time is to protect our customer’s from online fraud. We apologize but we cannot accept credit card payments issued by foreign banks.
LEASING AVAILABLE! (via Progressive Leasing company)
Click here to apply!
Please send back like new, unopened items within 60 days from the original shipped dates for a refund or exchange (minus shipping & handling). Please call us at 1-310-526-8635 or email us at [email protected] for any questions. No returns will be accepted without prior authorization.
On return form please let us know if sending back for an exchange or refund. If for exchange we will contact you once return has been processed.
On packing slip please let us know if sending back for an exchange or refund. If for exchange we will contact you once return has been processed.
Expenses non-refundable: Please be advised that some return services are not refundable.
Seen a better price? Drop us a line and we will do our best to match prices of our online competitors.
Guidelines and Limitations:
All your purchase from our store comes with Free Lifetime Technical Support. Please call our certified technicians at 310-874-3313 for any questions about your product.
Shop with confidence at Onlinecarstereo. We have one of the best hassle-free return policies. If you have a problem with your item and need to return it, you have 30 day return money back for New Unused-Uninstalled items. For installed and used items you have a 60 day return policy for exchange or store credit only.
Onlinecarstereo wants to make sure that you are completely happy with your purchase. If you feel you need to return your items for exchange, refund or warranty you can simply request an RA (return authorization) by logging into your account and emailing us or you can call us at the contact information listed below.
Return Shipping Cost: The customer is responsible for the return shipping back to us. However we can help with the UPS label cost. You can purchase the label through Onlinecarstereo.com and get our discounted company rate.
Shipping charges are not refundable. Original shipping costs are deducted from your refund, store credit or exchange towards alternate products.
Damaged:If you received damaged product and/or shipping box from shipment you must notify us within 5 calendar days from your delivery date of any damage that occurred during shipment.
Non-refundable exclusions are products with; pre-cut wire, all software, downloads or digital content, installation labor, and special order or made-to-order products.
30 day Returns: You may return or exchange your new, complete product for any reason within 30 days as long as items are in new condition.
Email: [email protected]
Call: 310-526-8635 Monday – Friday 9:00am – 4:00pm PST.
Please allow 1-3 business days for our Returns Dept. to reply to your request.
1. Request RA by email or Call us.(Ask about or discounted label rate)
2. Carefully package the items in a shipping box with the return authorization form and attach the UPS return-shipping label to box.
3. Take the UPS package to any hub station and you are done.
4. Once the package arrives we will notify you within 1-3 business days.
Refund method: Refunds are issued to the same credit card, debit card, PayPal, or store credit account.
Refunds: All returns for refund will be subject to a 10% restocking fee (IF BRAND NEW AND HIGHER IF USED / ABUSED). Original shipping and handling fee/s are not refundable. Examples of conditions that will lead to refused or higher restocking fee include:
When will I get my refund or replacement? After we receive your product, we normally process your exchange or refund within three business days. Some product requires additional testing or evaluation.
Expenses non-refundable: Please be advised that some return services are not refundable.
1. Shipping services.
2. International custom and duties fees.
3. Installation services.
How will I know if you've received my return? We will email you a Return Received notice detailing that your return has been received. An additional email will be sent following the completion of the return process.
Warranty Coverage: All products sold by OnlineCarStereo.com are warranted by the manufacturer or OnlineCarStereo.com. The warranty description at the end of the product features on each product page will define the type of warranty offered.
Speaker & Subwoofer Warranty: Speakers and subwoofers that have been abused or misused are ineligible for warranty replacement. Abuse and misuse as defined by OnlineCarStereo.com includes but is not limited to:
Speakers and subwoofers that have been abused or misused and are considered out of warranty will be returned at the buyer's expense.
Missing a Package or Never Received Your Order? If your tracking number shows that your package was delivered, but you cannot find it, please do the following:
Return after 60 days is not eligible for refund.
Customer pays shipping cost both ways; we can help with the shipping cost. You can purchase the label through Onlinecarstereo and get our discounted company rate. Please keep in mind the label costs will need to be paid beforehand and will be emailed to you directly. .
Returned equipment is tested. Please have your equipment inspected prior to sending anything back.
Return for Warranty
Most items have a one year warranty. Details on product warranty can be found under each product under warranty.
Some returns services are not refundable such as shipping fee, custom and duties for Canadian orders. Installations services are not eligible for refund.
Returns for refund or exchange we will issue OCS credit or refund applied back onto original form of payment. Depending on your bank it can take up to 3 – 5 business days to appear back into your account.
All products sold by OnlineCarStereo.com are warranted by the manufacturer or OnlineCarStereo.com. The warranty description at the end of the product features on each product page will define the type of warranty offered.
Manufacturer Warranty Policy. Products for which OnlineCarStereo.com is an authorized dealer are sold with a manufacturer's warranty (usually 1 year) as described by the manufacturer's warranty card included with all new products. If these items are found to be defective, they may be returned to OnlineCarstereo.com for replacement within 30 days from the original date of purchase with proper return authorization provided by an OnlineCarStereo.com representative. After the 30 day time period, products must be returned to their original manufacturer for the remainder of the manufacturer's warranty period. Warranty details for each product are included on the warranty card provided by their respective manufacturers. The warranty description at the end of the product features on each product page will define the type of warranty offered.
This warranty is voided if specific serial numbers, product stickers, or manufacturer seals have been removed, broken, altered or tampered with.Notes:
Onlinecarstereo.com defines speaker/subwoofer abuse as, but not limited to, burnt voice coils (blackened, no continuity, melted adhesives, coil separated from the former, etc.) punctured or damaged surrounds, broken speaker terminals, bent, chipped or broken frames, ripped spiders or damaged back plates.
Submitting items for warranty in any of the above conditions will result in refusal of any associated warranty requests and return shipping will be charged to have item returned at customer's expense.
Onlinecarstereo.com shall not be held liable for incidental loss of use, installation or removal and re-installation charges associated with defective or returned product. Products that have been improperly installed may not be covered by this or any other warranty. Products damaged due to improper or inadequate packaging when returned are not granted warranty coverage.
Limited 90 Day Refurbished and Open Box Warranty Policy. OnlineCarStereo.com will honor a 90-Day limited warranty on products labeled as "Refurbished", "Factory Reconditioned", or "Open Box". These products must be returned to OnlineCarStereo.com and not their original manufacturer. All warranty claims must be made through OnlineCarStereo.com customer service by e-mail [email protected] or by phone 1-310-526-8635.
Dead on Arrival (DoA) Claims. Claims must be submitted within 7 days to be eligible for a replacement or refund. Professional installation receipt documentation is required for all dead on arrival claims. Some manufacturer's have no replacement warranty and can only be sent for repair.
Return Shipping. The cost to return merchandise to OnlineCarStereo.com for refunds, exchanges, warranties, and DOA products is the sole responsibility of the customer. This cost can be equated to the cost of driving back to any local retail store to complete a return. OnlineCarStereo.com is not responsible for any shipping costs associated with these returns.
Customers are not liable for shipping charges if the incorrect item was shipped or if an item has been damaged/lost in transit by the carrier. Refunds for lost or damaged packages will be issued after a claim has been filed, and approved by the carrier and OnlineCarStereo.com has received final confirmation of payment.
Manufacturer Relationship. You can tell if OnlineCarStereo.com is an Authorized Dealer for any product by looking for the green "Authorized Internet Retailer" label above the price on a product page.
Disclaimer of warranty for Onlinecarstereo.com website. We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
Errors on our website. Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
Damages. In no event shall Onlinecarstereo.com, their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.
Order cancellations: To cancel your order, please call our customer service department at 1-310-526-8635 during business hours; Monday – Friday 8:30 am – 5:00pm PST. If order has been processed we will not be able to cancel an order.
We will NOT cancel orders via email requests.
Occasionally, orders or parts of an order are cancelled by our system for various reasons.
1. Item(s) not available.
2. Difficulty in processing your payment information.
3. Cannot ship to address provided
Trademarks. All product names and company logos mentioned herein are the trademarks of their respective owners.
Copyright notice. All content on this site is the property of Onlinecarstereo.com or its content suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.
Changes. Models, features, pricing, terms and conditions of sale are subject to change without notice.
We realize that customers are concerned about how the information they provide online
will be used. We are committed to protecting your privacy and will use the information
we collect about you to process your order and provide a more personalized shopping