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Help Center

Alpine Authorized Dealer

Help Center

Sales & Advice
310-526-8635

M - F, 9am - 4pm PST

[email protected]
Tech Support
310-526-8635

M - F, 9am - 4pm PST

[email protected]
Store Policies
ABOUT US

Founded in 1999, the Onlinecarstereo.com team has worked to put together one of the largest selections of car audio/stereo and accessories in the country. Acquired by PCH Custom Audio Inc in 2015, the company has even made it more competitive and customer driven. It has diversified to even more products that customers need at an affordable price.

Since its inception, Onlinecarstereo has sold to millions of customers worldwide. We will continue to do so with our over 2000 products stocked daily. We understand that pricing is a huge concern to all and have pledged to take the responsibility of pricing our products competitively.

Service is, and will continue to be, the key to Onlinecarstereo.com success. Our dedication and support will always make Onlinecarstereo.com your only online store for car audio/stereo and accessories.

Our mission statement is, “To provide people products at the highest quality with the best price that will enhance their driving experience and beyond”. Which means that you will enjoy our products not only through driving, but also extending to everyday life.

Onlinecarstereo.com will continue to evolve to offer high quality products that you need. This is also true for our quality of service. We make sure our team is working in the best environment possible to provide you excellent service every time.

Contact Us
  • OnlineCarStereo.com
  • 17905 Adria Maru Ln
  • Carson, CA 90746
  • U.S.A.
Hours of operation
  • Monday through Friday
  • 9:00 AM - 4:00 PM PST/PDT
Customer Support
WHOLESALE

If you are a registered reseller, you can become one of our wholesale customers. Just email us at [email protected] along with your Business Registration and Resale Certificate and we will review and add you to our wholesale customer list. Here you can take advantage of our affordable prices and make profit through your business.

We accept Visa, MasterCard, Discover or American Express, Paypal with confirmed address only.

IMPORTANT INFORMATION FROM THE RISK MANAGEMENT DEPARTMENT

For your protection, we sometimes need to verify information retained by the bank that issued your credit card. Validating this information could delay your order up to 2 business days. If you are shipping to an alternate address, please call your credit card company and request to include your preferred shipping address in their file as part of the verified addresses for your card. After you provide us with the telephone for your credit card company, one of our Customer Care Representatives will then verify the shipping address with the credit card company. This can help expedite the verification process on your order. This extra step is also to protect our customers from online fraud. In addition, we cannot accept credit card payments issued by foreign banks. Listed below are other options for us to fulfill orders with alternate shipping address:

  • 1. Email a photo of your ID along with any Utility bill indicating customer name and shipping address;
  • 2. Cancel the order and replace it using Paypal as mode of payment indicating the alternate address. There is no verification needed.

For our US customers, financing options are also available thru Progressive Leasing company Click here to apply! or use Affirm (Apply upon checkout).

ORDER CANCELLATIONS
To cancel your order, please call our customer service department at 310-526-8635 during business hours; Monday – Friday 8:30 am – 4:00pm PST. If the order has been processed we will not be able to cancel the order. Please refer to the Return Policy.

We will NOT cancel orders via email requests.

Occasionally, orders or parts of an order are cancelled by our system for various reasons.

  • 1. Item(s) not available.
  • 2. Difficulty in processing your payment information.
  • 3. Cannot ship to address provided
SPECIAL ORDER ITEMS

Special order items usually take from 7-21 business days to ship from Online Car Stereo warehouse. Special order items will accrue a 10% restocking fee if cancelled within the 14-day period that is stated on the website.

If the 14-day period has lapsed and the reason for the cancellation is due to non-shipment of the product, then there will be no restocking fee charged.

All orders from Online Car Stereo have FREE SHIPPING! No Minimum orders!
SHIPPING OF ORDERS

The majority of our listed products are in-stock and ready to ship. In fact, over 90% of all orders are shipped the SAME DAY the order was placed when it is available in the warehouse. A few of our listed items are special order or built-to order such as subwoofer enclosures that require additional processing and shipping time. Please take note that orders are not processed during the weekend or federal Holidays. If you have any questions or concerns regarding availability and shipping time, please contact us at [email protected] .

Note: Business days are Monday-Friday, excluding federal holidays within the United States.

Generally, you will have the option of upgrading your shipping method for faster delivery. If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. PST or your order may not be processed until the following business day (Monday to Friday).

*Rate depends on product weight
  • 3 Day Service
  • 2 Day Service
  • Next Day Air
SHIPPING OTHER THAN THE BILLING ADDRESS

There is no problem shipping to a different address other than the billing; however this will delay processing time due to verification procedure. This extra processing time is to protect our customers from online fraud. Please check the Payment & Cancellation Policy section for details.

PACKAGE INTERCEPT

UPS packages that have left the warehouse can be rerouted only to a UPS HUB for pickup with a valid ID. The customer needs to pay a $25 intercept fee before rerouting is initiated.

SHIPPING POLICY DISCLAIMER:

Online Car Stereo immediately sends out your order tracking number once your order is processed. It is recommended that you monitor and check your email to check the status of your package at UPS, USPS or Fedex. Once you know the delivery date of your package, it is best to anticipate its arrival to avoid mail theft. If you will not be home to receive the package/s we recommend for you to have someone receive it for you; or request Online Car Stereo to process the package to be held at a UPS or USPS hub station for pick-up (Fees apply).

We always strive for customer satisfaction when you buy from Online Car Stereo. If you are not satisfied with your purchase, you can return items that are complete and brand new within 60 days. Exclusions apply. Below are the steps to initiate a return or exchange of item/s.

How to Make a Return:
1. Contact us.
To start a return, call 310-526-8635 and speak with our helpful and friendly Customer Service Representatives to initiate the process. Our CSR will provide you with your return authorization. You can also email us at [email protected] for any questions.
2. Package returned items carefully and securely.
Returned items should be brand new and in the original packaging, complete with all the original accessories and manuals. Online Car Stereo double-boxes most of the products to protect the products during shipping. Please use the original outer box and include your Order Number name inside the package.
3. Attach the shipping label.
You have (2) two options:
  • a. Ship the package thru your preferred shipping company.
  • b. Avail of our discounted USPS or UPS Rates. This cost will be deducted from your refund or store credit request, whichever applies.

If you opted for option “b”, you will receive a UPS or USPS return shipping label along thru email. Remove or mark out the original labels, then securely tape the new return shipping label to the package.

4. Drop the package to the nearest UPS or the US Postal Office.
Take it to any official UPS / Fedex drop-off site or your nearest US Postal Office depending on which return label you received. To search for drop-off locations nearest you:
5. Issuance of Refunds

Please allow 24 to 48 hours for the issuance of refunds as returned merchandise are inspected by our technicians.

Please take note of the following Important Return Details:
Refund or exchange
ALL returns are subject to a minimum of 10% restocking fee for brand new; and increases depending on the condition of the merchandise. You can either choose an exchange or a refund for the items you purchased. Refunds will be issued to the same credit card, debit card, gift certificate, or other form of payment that was used in the original transaction. Online Car Stereo will guarantee issuance of refund within 24 to 48 hours upon receipt of return item.
Shipping costs.
Original Free and OCS Return shipping costs are deducted from your refund; or charged along with the re-shipping fee for exchanges or warranty claims.
Freight shipping:

Items like subwoofer boxes; large subwoofers may require special freight shipping, and cost more to return. An Online Car Stereo representative will be able to help you in determining the exact shipping cost of freight items when setting up the return. This is also applicable to orders coming from Hawaii.

*We do not accept any refund requests for Rims, Tires, fulfilled financed orders (Affirm and Progressive) and opened / used / installed merchandise. Only exchange or store credit will be granted. Likewise, we will not accept any returns for customized orders including JL Audio Stealthboxes.

International shipping:
Online Car Stereo does not provide return shipping for international orders. The customer is responsible for any international shipping charges or duties.
Brand New Condition.
Online Car Stereo may refuse a customer return or charge a restocking fee when the returned item is not in BRAND NEW CONDITION.

Conditions that will lead to refused returns or a restocking fee will be charged include:

  • When the returned item has a different serial number than what Online Car Stereo originally shipped (box and actual unit).
  • When there are missing parts or the original packaging has been damaged or tampered with.
  • When there is damage due to the original packaging and actual unit as a result of improper packaging for return shipment.
  • When there is damage from drops, spilled liquid, mishandling or not properly installed.
  • When the product has been installed or has attempted to be installed and was removed from the original packaging.

All products sold at Online Car Stereo are covered with a (1) one year warranty starting from the date of purchase. If your item stopped working, below are the steps to file a warranty claim.

How to Exchange / Warranty Claim:
1. Contact us

Call 310-526-8635 and speak with our helpful and friendly Customer Service Representatives to initiate the process. Our CSR will provide you with your return authorization. You can also email us at [email protected] for any questions.

2. Pay Return, Reshipping and Non-Return Fees
You have (2) two options:
  • a. Ship the package thru your preferred shipping company at your own cost.
  • b. Avail of our discounted USPS, Fedex or UPS Rates.

If you opted for option “b”, you can pay for Return Label Fee; and Reshipping Fees over-the-phone. For faster turnaround times, customers also need to pay a refundable Non-Return Fee.

NON RETURN FEE:
  • A fee equivalent to the item/s less 10%.
  • After payment is processed, Online Car Stereo can immediately ship the replacement item to the customer including the return label.
  • Once the customer receives the new merchandise, it will include the return label inside the box. He/she can securely package and ship the return item.
  • After the warehouse receives the return package, it will be inspected and the refund for the Non-Return Fee will be processed within 24 to 48 hours.
3. Package return items carefully and securely.

Returned items should be brand new and in the original packaging, complete with all the original accessories and manuals (No exceptions). Online Car Stereo overboxes most of the products to protect the products during shipping. Please use the original over-box and the manufacturer’s packaging to return your item.

4. Attach the Return Shipping label.

You will receive a UPS,USPS or FEDEX Authorized Return Service shipping label along with a return authorization number. Remove or mark out the original labels, then securely tape the new Return shipping label to the package.

5. Drop the package to the nearest UPS, Fedex or the US Postal Office.

Take it to any official UPS or Fedex drop-off site or your nearest US Postal Office depending on which return label you received. To search for drop-off locations nearest you:

consumer priority service
Who is Consumer Priority Service?
Consumer Priority Service was founded on the belief that consumers deserve better service. Putting the satisfaction of the consumer at the forefront of our corporate policy has driven our company to be among the very best at post sale service both on and offline. Our lineup of consumer protection products can be found at America’s largest retailers as well as America’s best boutique shops. Although some of our Authorized Dealers compete with each other they all share one common belief – Consumers Deserve A Better Service Provider. That is why your retailer has selected Consumer Priority service, a place where you, our mutual customer, is Always Our Priority.
Why Do I need This?
Consumer Priority Service Extended Protection plans provides you with easy protection from potentially high future repair costs. Planning ahead and taking action now can save you the stress of dealing with unqualified servicers should your product become defective. Saving time and money is in everybody’s best interests. We are here for you.
What is Covered?
CPS Protection Plans are extensions of your manufacturers’ written warranty a few added bonus features. Any malfunctions that would normally be covered within the terms and conditions of the original written warranty would be covered through the life of the Consumer Priority Service Extension. "Our Shield Means You're Protected."
Benefits of owning a CPS Plan
  • Zero Deductible.
    All CPS plans are zero deductible. This means that ALL costs associated with Parts and Labor to repair your defective product are covered. Owning a CPS service plan means you're FULLY COVERED.
  • Total Access.
    With CPS you can file a claim for repair or replacement 24 hours a day 7 days a week through our consumer network at www.cpscentral.com
  • In-Home Service.
    In-Home parts and labor protection plans provide service for your products at your home or your workplace. Contact us Toll Free at 1-800-905-0443 so that we may arrange for a convenient service time for you.
  • Express On-Site Upgrade.
    With our Express On-Site Upgrade plan you can now upgrade any of our service plans to include door-to-door service. We'll pickup your defective product from your home or workplace, repair or replace it, and return it to you.
  • Product Replacement Plan.
    Any product that plugs in or takes a battery qualifies for this program. If your product fails to operate properly under the terms of its written warranty, we will replace it, No Questions Asked!
  • Nationwide Service.
    Consumer Priority Service provides complete coverage across all 48 contiguous states.
  • No Lemon Guarantee.
    If our authorized service center determines your product to be beyond economical repair or they have unsuccessfully attempted to repair your product three times, we will replace your product.
  • Peace of Mind.
    Owning a CPS service plan virtually guarantees that you will get years of use from your product through the duration of the plan.

As our way of saying thanks to you, our valued customer, we proudly introduce our new Preferred Customer Program.

Designed to inspire, encourage and reward you, there's no other program like it! As a member you'll save time, money, and you'll enjoy services and benefits reserved exclusively for our Preferred Customers.

HOW THE PROGRAM WORKS

It's FREE, Simple, and Fast! Customers with a valid email address and a password are automatically enrolled in the program. If this is your first time buying from us, after your first order is shipped, you will start to enjoy all the benefits of a preferred customer. Take note of your email and password and make sure all your purchases are done in the same account and are linked together.

PROGRAM BENEFITS
Priority order fulfillment

When you order from us we will fulfill your order on the same business day, providing the item(s) are in stock and your payment is cleared.

Savings Savings Savings

When you spend $1000 or more you earn a 5% discount on your entire next purchase. Continue to shop with us and get another 5% off on your entire order when you spend over $2500. Car stereo fans spend over $5000 and get 10% off on the entire order. Our system will automatically calculate your discount, no need to enter coupons and codes. We try to keep it simple and friendly for you. (Only orders that have been shipped will be counted toward your discounts. Please make sure that all your purchases are done on the same account to accumulate the total value and take advantage of the savings).

As a Preferred Customer you can look forward to ongoing incentives and services designed to encourage a mutually beneficial relationship.

OnlineCarStereo.com reserves the right to change or cancel the program at any time without notice.
The following terms of use apply only to the use of and purchases from Onlinecarstereo.com at www.onlinecarstereo.com. The terms "you", "your" and "yours" refer to the user/customer utilizing our website to purchase services or merchandise ("Product") or to browse our website. The terms "we", "us" and "our" refer to Onlinecarstereo.com.
DISCLAIMER OF WARRANTY FOR ONLINECARSTEREO.COM WEBSITE.
We provide our website and its contents on an "AS IS" basis and make no warranty or representation regarding any Product, either express or implied, including the warranties of merchantability, fitness for a particular purpose, and non-infringement, which are hereby expressly disclaimed, unless otherwise stated herein.
ERRORS ON OUR WEBSITE.
Despite our efforts to ensure that the information on our website is accurate, complete and current, there may be instances when information about a Product contains inaccurate or incomplete data, including data about the Product's price or availability. We make no warranty or guarantee that the information on our website is error-free, complete, or current. We reserve the right to correct errors and/or update the content on our website at any time without notice. We also reserve the right to refuse or cancel any order containing any error or inaccuracy, including after the order has been submitted, whether or not the order has been confirmed and your credit card charged. If your order is canceled after your payment has been processed, we will issue a full refund to the original pay type.
LIMITATIONS AND EXCLUSIONS.
We reserve the right to change Product pricing, terms, specifications and warranties without notice. In addition, we may revise these terms of use at any time by updating the website. Online sales are intended for, and limited to, personal use and domestic sales only. We reserve the right to limit the number of Products sold, including the right to prohibit sales to re-sellers. Prices do not include shipping, tax or insurance. We disclaim all responsibility for the accuracy of any map or direction presented on our website.
DAMAGES.
In no event shall Onlinecarstereo.com, their respective officers, directors, employees, representatives or agents be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not we have been advised of the possibility of any such damages.
TRADEMARKS.
All product names and company logos mentioned herein are the trademarks of their respective owners.
COPYRIGHT NOTICE.
All content on this site is the property of Onlinecarstereo.com or its content suppliers and protected by U.S. and international copyright laws. Users of this site may use the content and software on this site as a shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display or performance, of the content on this site is strictly prohibited.
CHANGES.
Models, features, pricing, terms and conditions of sale are subject to change without notice.
SECURE SHOPPING GUARANTEE

We use an industry special encryption protocol known as a 256-bit Extended Validation Secure Socket Layer (EV SSL) to keep your order information secure. We have established a Secure Shopping Guarantee for every transaction that you make with www.OnlineCarStereo.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.OnlineCarStereo.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

PRIVACY POLICY

This statement discloses the privacy practices for the site Online Car Stereo.

What information does Online Car Stereo collect?

The type of personal information we may gather among the different areas of Online Car Stereo includes the following: your name, contact name, billing address, shipping address, phone number, fax number, e-mail address, credit card information, comments and personal messages in our Feedback areas and personal correspondence such as e-mails or letters. We also automatically track certain information about you just in the course of using our site. This information includes the URL that you just came from and the URL you next go to next, the browser you are using and your IP address. This information is gathered for system administration. It is common practice for most websites to collect this information automatically.

As part of providing our services, Online Car Stereo uses cookies to store and sometimes track information about you. A 'cookie' is a small amount of data that is sent to your browser from a Web server and stored on your computer's hard drive. In order to use our store, you must have cookies enabled. Your information is also important for Online Car Stereo to analyze for internal purposes as it helps us to improve our site by tailoring it to meet your needs. More specifically, Online Car Stereo may use your information to analyze site usage, to help in developing our marketing and public relations, and to improve the site's content, commercial offerings, layout and usability.

Who does Online Car Stereo disclose your information to?

We do not sell or rent any personally identifiable information about our users to any third party. For the purpose of advertising, visitor and user information is aggregated for reporting to advertisers and prospective partners. However, in these situations, we never disclose to these entities any information that could be used to personally identify you, such as your name, address, User ID, password, and credit card number. Online Car Stereo only discloses personal information in limited circumstances as outlined in the following sections: Disclaimer: Excepting the areas listed above, Online Car Stereo will only disclose your personal details if so required by law.

When and how does Online Car Stereo contact Users?

Online Car Stereo may use your e-mail address and, where applicable, your mailing address, to contact you regarding administrative notices from time to time.

What is Online Car Stereo's policy on Direct Mailings?

We will use your information for a direct mailing, such as our forthcoming Newsletter, only if you expressly give us prior permission, which will be indicated to you. If you decide you no longer want to receive such mailings, you can remove yourself by sending an e-mail to the indicated address as provided.

Where can you change or update your information on the site?

Registered Users may change their information in the following instances: If you need to change your password for any reason, please go to Customer Service and view your account information. You will be provided with a link to retrieve your misplaced password. You can also update or change your registration information here.

Online Car Stereo Security: Security is of utmost importance to Online Car Stereo.

In order to demonstrate our commitment to security of your personal information we strictly limit access to any information of a private or personal nature received in the company through use of passwords and Usernames. Your Registration Information is password-protected so that only you have access to this personal information. We recommend that you do not divulge your password to anyone. We will never ask you for your password in an unsolicited phone call or in an unsolicited email. IP addresses are not linked to any personally identified information. Your credit card information is sent over our secure server using SSL Technology, industry-wide encryption software protocol.

How can you be responsible for your information?

This privacy policy only covers Online Car Stereo's use and disclosure of information that Online Car Stereo collects from you. We welcome your questions regarding this privacy statement. Please submit any comments or inquiries to Customer Service at [email protected] .

SAFETY INFORMATION ABOUT CALIFORNIA PROPOSITION 65

Products sold on this website may contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Attention California residents: California’s Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. For more information regarding California Proposition 65, please visit www.p65warnings.ca.gov.